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How to buy
Service fees for tickets bought from Piletilevi sales channels
Service fees that can be avoided:
Salespoint service fee – service fee added to the ticket price when purchasing tickets from salespoints.
Online shop service fee – service fee added to the ticket price when purchasing tickets from the online shop.
Delivery fee – fee added to the price of tickets purchased from the online shop, depending on the delivery option.

Different unavoidable additional fees may be added to the ticket price based on agreements with event organisers or the requirements of the venue:
Venue service fee – fee established by the venue.
Agency fee – ticket sales service fee added to the ticket price by the ticket vendors.

GIFT CARDS of Piletilevi and Teatrix are available in the online shop and at salespoints without a service fee.
 
Salespoint service fee – 0.90 euros per ticket.
Online shop service fee – 0.50 euros per ticket.
Delivery fees for purchases from the online shop:
  • Printing out a ZebraTicket in PDF format on your own – free;
  • Picking up a ticket from a distributor (on the basis of the order confirmation number and an identity document) – 1.50 euros per order;
  • Courier service in Tallinn and across Estonia – 8.50 euros per order;
  • Courier service in the Baltic States (Latvia, Lithuania) and Finland – 29 euros per order;
  • Registered letter in Tallinn and across Estonia – 4 euros per order;
  • Registered letter across the world – 7 euros per order;
  • “Pick up from the venue” for the performances of Tallinn City Theatre and SA NUKU (AT THE TICKET OFFICE OF THE RESPECTIVE THEATRE) – free.
 
IMPORTANT!
In the case of surrendering the event tickets, only the actual ticket price is returned to the ticket owner.

Service fees – the salespoint service fees, online shop service fees, and delivery fees are not returned to the ticket owner in the case of surrendering event tickets.

Unavoidable additional fees – the event venue service fees and agency fees are returned in the case of surrendering event tickets.
Tickets can be exchanged only with the permission of the event organiser at Piletilevi’s office for the price of 2 euros per ticket.
Tickets are available without service fees at the following ticket offices:


Salespoints without salespoint service fees.