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Frequently Asked Questions

Where can I find event-related health requirements?
All the information related to the event can be found on the webpage of the respective event at Piletilevi.ee. By default, the regulations imposed by the Government of the Republic apply, pursuant to which each participant is required to present a vaccination certificate, a certificate of COVID-19 recovery, or a negative test result to attend indoor events with more than 50 participants and open-air events with over 100 participants. For now, these requirements do not apply to people under the age of 18. If the organiser provides the option of rapid testing at the entrance to the event, the information will be posted on the event page at www.piletilevi.ee.
Thorough information regarding culture and entertainment activities can be found at https://www.kriis.ee/et/kultuur-ja-meelelahutus

Will the organiser buy back my tickets if I cannot present adequate proof and do not wish to be tested?
In general, participants who do not want to or cannot present relevant proof do not have the right to ask for a refund if the event is taking place. More detailed information can be found here: https://www.ttja.ee/uudised/nakkusohutuse-toendamata-jattev-kulastaja-uldjuhul-piletiraha-tagasi-ei-saa

Can I exchange my tickets?
AS Piletilevi Group exchanges tickets only with the permission of the organiser. Exchanges can be done among the events of the same organiser no later than 3 workdays before the event.

Can I get a refund for my tickets?
AS Piletilevi Group refunds tickets with the permission of the organiser if a corresponding contract has been concluded with the organiser. In general, tickets are refunded if the event has been cancelled, the date of the event has been changed, or the content of the event has changed to the extent that it can be assumed that the ticket buyer may not have wished to buy a ticket to the changed event.

Do I have to print out my tickets?
No. ZebraTickets and PocketZebra tickets can be shown on your mobile phone.

Can I exchange my electronic ticket for a yellow (regular) ticket?

Can I book tickets?
We book tickets for orders of 10 tickets or more if the organiser has granted us the permission to do so.
The chance to book tickets ends two weeks prior to the event.
The deadline for receiving the payment to the bank account of AS Piletilevi is five working days after the tickets have been booked. After the payment, we send the tickets in PDF format to the desired e-mail address.