Concert of Dee Dee Bridgewater & Estonian Dream Big Band to be postponed to spring 2021
Due to the spread of COVID-19 in the world, the concert of Dee Dee Bridgewater (USA) & Estonian Dream Big Band, initially scheduled to take place on 21 April at Jazzkaar 2020 and then postponed to 3 November at Alexela Concert Hall, will be further postponed to take place in spring 2021. The new concert date will be specified as soon as possible.Dirty Loops concert to take place in November
The organising team of Jazzkaar 2020 announces that the concert of Dirty Loops will be postponed to a later date. Due to the illness of a band member, Dirty Loops will not be able to perform at Jazzkaar on 9 October. The band’s Estonian concert will be postponed to 27 November.RagnaRÖCK & Wrestling 2020 Supershow
On Saturday, October 31 at Rock Cafe in Tallinn, Estonia, a mega-event unlike any other ever before on Baltic soil will take place – RagnaRÖCK & Wrestling 2020 supershow, featuring Estonia's premiere heavyweight metal band, Metsätöll, in concert alongside SLAM! Wrestling Finland's international line-up of six world-class professional wrestling matches.Piletilevi’s announcement regarding the extension of a state of emergency in the Republic of Estonia
The Government of the Republic extended the length of the emergency situation until the May, 17th. Piletilevi will handle all operations related to the postponed or cancelled events as soon as we have been given the needed information from the promoters. If the event You have purchased a ticket for is postponed or cancelled, we will contact You as soon as possible. We will send an e-mail letter to all the owners of PDF-tickets and add the information to our website, which You can find on your event’s page at www.piletilevi.ee. You don’t need to contact us personally.Piletilevi’s announcement regarding the establishment of a state of emergency in the Republic of Estonia
Due to the state of emergency established by the Government of the Republic on 12 March 2020, all public gatherings in the Republic of Estonia are prohibited until 1 May 2020. This means that pursuant to law, no cultural and entertainment events can take place during this period. In this regard, we urge all clients to exercise patience until event organisers have worked out definite postponement or cancellation plans, laid down the terms and conditions for exchanging or refunding purchased tickets, and the necessary resources have been allocated.Event news right from the spot - PILETILEVI ON INSTAGRAM!
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Here are the ANSWERS to the most frequently asked questions:
How do I know if an event is cancelled or postponed?
If you have purchased an event ticket from Piletilevi, you will find up-to-date information on the cancellation, postponement, or refunding terms on our website https://www.piletilevi.ee/est/ under the specific event.
We display information that the promoter has given us. The event page is refreshed as we get more information. We ask you to check the available information about your event.
I have a Piletilevi gift card which is about to expire. What should I do?
Piletilevi will extend the validity of all Piletilevi gift cards which expire between 13 March 2020 and 30 April 2020 until 31 August 2020.
Why can I still buy event tickets for events taking place between 13 March and 30 April?
Events that are cancelled or postponed are updated as soon as possible. Unfortunately, we do not yet have up-to-date information from all event promoters. Changes to each event will be agreed upon with the event promoter. We ask you to wait for the details of your event.
The event page does not provide information on what to do with tickets for a cancelled event. How can I get my money back?
We are waiting for the event promoter's instructions and for more information on ticket refunds. We will update the details of each event page as soon as we learn more. We ask for your patience and apologise for the delay.
If the event is cancelled and the promoter has provided us with sufficient funds to refund the tickets, Piletilevi will automatically transfer the money back to the holders of PDF tickets. Holders of paper tickets will be able to get a refund for their tickets at Piletilevi sales outlets, excluding Circle-K service stations. Tickets for cancelled events will be refunded when the event status on the Piletilevi site is changed to ‘refund’.
If the event is postponed, existing tickets will be valid on the new date. If the new date does not suit you, write an e-mail to tagasiost@piletilevi.ee and state your order number in the message. If the promoter does not agree to refunds in case of postponement of the event, the promoter should be contacted directly. Their contacts can be found on the Piletilevi page under the specific event.
Will the event take place if it has not yet been cancelled?
All events that were supposed to take place before 1 May 2020 will be cancelled or postponed.
You can follow the status and instructions on the event page. We will update the event page in accordance with the promoter’s instructions.
Will the point of sale service fee and other service fee be refunded to me if the event is cancelled?
In case of ticket refunds, only the direct ticket cost will be refunded to the ticket holder.
Service fees for online purchases or at the point of sale (including paid delivery methods at the online store) are non-refundable.
The venue service fee and the agent fee are refundable.
The Government of the Republic decided to ban public gatherings in the Republic of Estonia until 1 May 2020, so why wait for the event organiser’s instructions?
Event promoters are responsible for cancelling or changing the event dates and times, and they also decide on refunds. We will update the event information on the Piletilevi page under the event in accordance with the promoter’s instructions.
Will ticket buyers be informed about the cancellation of the event?
All events that were supposed to take place before 1 May 2020 will be cancelled or postponed. An e-mail will be sent to all ticket buyers, but the latest information will be available on the event website. Follow the status and instructions on the event page. We will update the event page when changes occur.
